Privacy Policy

Introduction

Welcome to https://overland-4×4-mechanics-near-mcallen-texas.rgv4x4shop.com (referred to as ‘Overland 4×4 Mechanics’, ‘we’, or ‘us’). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website and utilizing our services.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online forms, email communications, and any other digital services provided by Overland 4×4 Mechanics. It is important for users to understand that this policy does not extend to third-party websites or services linked from our platform. Each of these external platforms has its own privacy policies, and we encourage you to review them carefully.

Processing Activities

This Privacy Policy outlines the following activities we engage in regarding your personal information:

Account Management: We collect data when you create an account with us, including your name, contact details, and login credentials.
Payment Transactions: When making purchases or subscriptions, we process payment information such as cardholder names, card numbers, expiration dates, and security codes.
Financial Records: We may store financial records related to transactions for accounting, fraud prevention, and tax purposes.
Purchase History: Details of your orders, including products purchased, quantities, and delivery addresses, are recorded.
Device Identification: Information from your mobile device, such as IP addresses, browser types, and unique device identifiers, is collected to improve our services.
Location Data: With your consent, we may access your location data to provide personalized content or services.
Feedback and Reviews: We encourage user feedback and reviews, which include personal information when provided voluntarily.
Social Media Interaction: If you choose to engage with us on social media platforms, we collect the data shared during that interaction.
Product Preferences: Details about your preferences for products and services are noted to personalize your experience.

Personal Data Collection

The types of personal data collected by Overland 4×4 Mechanics include:

Account Information: Username, email address, and password.
Payment Details: Credit/debit card numbers, billing addresses, and payment history.
Financial Records: Bank account information (for direct debits or refunds).
Purchase Data: Order history, product details, and delivery addresses.
Mobile Device IDs: Unique identifiers for your device to personalize content.
Location Information: GPS data to offer location-based services.
Feedback Content: Comments, reviews, and suggestions shared with our team.
Social Media Data: Publicly available information from social media profiles when users interact with our pages or share content.
Product Interaction: Search queries, viewed products, and added items to cart on our e-commerce platform.

Cookies Usage

We employ cookies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device that serve various purposes:

Strictly Necessary: These ensure basic functions of our website, such as navigation and account management.
Preference Cookies: Remembering user preferences for a personalized experience.
Analytics Cookies: Tracking website usage to improve services and content.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their cookie settings.

Data Retention and Deletion

Overland 4×4 Mechanics retains personal data only for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we delete or anonymize the data to protect your privacy. The retention periods vary depending on the type of data and its usage:

Account Information: Retained until the account is active or closed at the user’s request.
Payment Transactions: Stored securely for billing and fraud prevention (up to 7 years).
Purchase History: Kept for order fulfillment, returns, and customer support (up to 5 years).
Location Data: Retained temporarily for personalized content (up to 24 months).
Feedback and Reviews: Archived for reference but not linked to personal data (indefinitely).

Security Measures

We prioritize the security of your personal data and implement various measures:

Encrypted Communication: All data transmission between your device and our servers is encrypted using SSL/TLS protocols.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data security standards.
Regular Audits: Our security practices are regularly audited to ensure compliance with privacy regulations.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify it.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
Restriction: Limit our processing of your data under certain conditions.
Data Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to or deny certain uses of your data.
Non-Discrimination: Be free from discriminatory practices based on your personal data.

To exercise these rights or file complaints/appeals, please contact our Data Privacy Team at privacy@overland-4×4-mechanics.com.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically for the latest information.

Contact Us

For privacy-related inquiries, unsubscribe requests, or data access/correction queries, please reach out to our team:

Email: contact@overland-4×4-mechanics.com
Mail: Overland 4×4 Mechanics, Privacy Team, [Street Address]

We value your trust in protecting your personal information. This Privacy Policy was last updated on [Insert Date].